Terms and conditions

All travel proposals and itineraries provided by Travel with Happinezz are intended as a guideline and may be subject to change depending on actual circumstances. Travel times, departure schedules, and arrival times may vary due to factors such as traffic conditions, weather, road conditions, changes made by transport providers, local events, government regulations, or other operational circumstances beyond our control.

Photos and descriptions used in proposals or promotional materials are intended to provide a general impression of the destinations, accommodations, and activities. However, the actual experience, appearance, or conditions may differ from the images or descriptions shown due to seasonal changes, natural conditions, or updates made by third-party providers.

Travel with Happinezz will always do its best to deliver the proposed itinerary and experiences as closely as possible. However, adjustments may be necessary during the trip to ensure safety, comfort, and the best possible travel experience.

Check your itinerary what is included and excluded for the booking and if all information like booking dates, amount of people is correct.

• A non-refundable deposit of minimum 60% is required to confirm a reservation. For some parts of your trip, full payment in advance can be required. We will inform you about this in the invoice.
• The remaining payment must be made no later than 14 days in advance.
• Payments are only accepted by banktransfer.
• In case Travel With Happinezz didn't received the payment on the indicated date, your booking request will be cancelled automaticly.

Clients are required to inform Travel with Happinezz as soon as possible of any changes or cancellations. Any additional costs resulting from such changes will be entirely at the customer's expense. Travel with Happinezz will provide a prior estimate of any potential additional costs.

If delays or cancellations occur with transportation such as flights, trains, boats, or cars, this may result in customers not arriving at their next destination on time. As a result, it may be necessary to modify accommodations or adjust or cancel planned activities. Travel with Happinezz cannot be held liable for such situations. Any additional costs arising from these circumstances will be the responsibility of the customer.

Clients are responsible for having the correct travel and health insurances.

Travel with Happinezz is not responsible for any loss, injury, or damage during the tour, transportation or in accommodations.

Travel with Happinezz cannot be held liable for changes, delays, or cancellations of a trip resulting from force majeure. Force majeure refers to any unforeseen circumstance beyond the control of Travel with Happinezz, including but not limited to: extreme weather conditions, natural disasters, (threat of) war, political unrest, terrorism, strikes, epidemics, pandemics, government restrictions, transportation disruptions, or any other circumstances that make the execution of the trip impossible, unsafe, or significantly more difficult.

In such situations, Travel with Happinezz reserves the right to modify travel itineraries, adjust parts of the trip, or cancel the trip partially or entirely. Customers will be informed as soon as reasonably possible, and where possible a suitable alternative will be offered.

Travel with Happinezz is not responsible for additional costs resulting from force majeure situations, such as extra transportation costs, additional accommodation, or other personal expenses. Any extra costs resulting from changes or alternative arrangements may be at the customer's expense.

If a trip must be cancelled due to force majeure, Travel with Happinezz will make every reasonable effort to recover any prepaid amounts, such as deposits, from third-party suppliers including accommodations, transport providers, or activity operators. However, it may not always be possible to recover all payments from these third parties. Travel with Happinezz will also make reasonable efforts to minimize or waive any remaining payment obligations where possible. Depending on the situation, an appropriate proposal will be made at that time.

Clients are responsible for obtaining necessary travel documents (passports, visas, etc.).

Complaints by the client can be submitted in writing to info@travelwithhappinezz.com within one week after the reservation date.

Travel with Happinezz oblige clients to respect the local environment, local law and Indonesian culture.

Travel with Happinezz strives for sustainable tourisme and asks the client to cooperate in this.

Travel with Happinezz assure clients that their personal information will be handled securely and in accordance with relevant data protection laws.

By confirming your booking, it means that the client has read the terms and conditions and agrees to them.